Shipping policy

• At Ian Office, we are committed to providing a seamless shopping experience, which includes efficient and reliable shipping. This Shipping Policy outlines our shipping practices, options, and estimated delivery times.

  1. Processing Time

  All orders are processed within 1-3 business days of receiving your order confirmation. Orders are not shipped on weekends or holidays. If we anticipate a delay in processing your order, we will notify you via email.

  2. Shipping Methods and Delivery Times

  We offer several shipping options to meet your needs:

  • Standard Shipping: Delivery within 5-7 business days after processing. This option is typically the most economical.

  • Expedited Shipping: Delivery within 2-3 business days after processing for faster shipping.

  • Overnight Shipping: Next business day delivery after processing. Orders must be placed before [Insert Time, e.g., 2 PM EST] to qualify for overnight shipping.

  3. Shipping Rates

  Shipping costs are calculated at checkout based on the selected shipping method, the weight of the items, and the destination. Any applicable shipping fees will be clearly displayed before you complete your purchase.

  4. Tracking Your Order

  Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this number to track the status of your shipment online.

  5. Damaged or Lost Shipments

  If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your order. We will work with you and the carrier to resolve the issue as quickly as possible.

  6. Returns on Shipping Costs

  If you return an item, the original shipping costs will not be refunded unless the return is due to an error on our part (e.g., incorrect or defective item).

  7. Contact Us

  If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team:[email protected]